Senior Homelessness Prevention & Housing Project

We support older Australians who are experiencing homelessness, or are at risk of losing their housing. Our focus is on securing stable, long-term homes and providing personalised, practical support to help people rebuild safety, wellbeing and independence. By addressing both housing and support needs early, our goal is to reduce the risk of people re-entering homelessness in the future.

Understanding senior homelessness

Homelessness among older Australians is rising. Many rely on unsafe or temporary arrangements such as unaffordable rentals, couch surfing, sleeping in cars or crisis accommodation. Rising living costs, limited social housing, health decline and reduced retirement savings make stability difficult to achieve without support. Elder Folks helps seniors secure safe, permanent homes and the services they need to stay well.

How we can help

Our Senior Homelessness Prevention and Housing Project supports older people to move from crisis or temporary accommodation into long-term, stable housing. We provide personalised case management, housing navigation and ongoing support so clients feel safe, supported and confident as they rebuild their lives.

Our support includes:

Housing identification and placement
We help seniors find permanent, suitable housing that aligns with their health, mobility, financial circumstances and personal preferences.

Help with applications and housing systems
We support clients to complete housing applications with real estates or social housing providers, navigate waitlists, understand eligibility and prepare for tenancy assessments.

Coordinating support services
We connect people with home care services, mental health supports, medical professionals, medication management, counselling, Centrelink and Medicare assistance, and victims’ compensation where relevant.

Sourcing essential household items
We help arrange furniture, whitegoods, linen, food hampers and essentials so clients can settle safely into their new home.

Assistance moving from temporary accommodation
We support a smooth transition with help arranging removalists, utility connections, rental bond assistance and funding applications.

Reducing time spent in crisis accommodation
By securing long-term housing earlier, we reduce the risks associated with ongoing homelessness and minimise the emotional and financial strain for seniors and the wider community.

Our approach is built on empathy and early intervention, helping seniors regain stability, dignity and independence across NSW.

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Clients

Of the people we supported were experiencing homelessness or housing insecurity.
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Trevor’s Story

A stable home and personalised support helped Trevor rebuild safety and independence.

Trevor is a 76-year-old Indigenous man from the Northern Rivers who lived without stable housing for more than 15 years, relying on friends and family for temporary accommodation. Over time, the ongoing uncertainty began to affect his health and wellbeing, and it became clear he needed a safe, stable home with the right support to maintain his independence.

 

Securing housing was complex. Trevor wanted to remain close to family and community, had no recent rental history, and required access to ongoing aged care support. Elder Folks worked closely with housing providers, aged care professionals and community services to develop a tailored plan that reflected his needs and priorities.

 

We helped Trevor secure an affordable villa in an over-55s village in Lismore, close to family and community. With My Aged Care services now in place, he has stable accommodation, consistent support and the freedom to live life on his terms. Today, Trevor feels safe, connected, and proud to finally have a place to call home.

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Frequently asked questions

These questions help explain how we prevent homelessness, support safe transitions and help seniors maintain long-term housing stability.

We support seniors aged 65 and over, or 55 and over for Aboriginal and Torres Strait Islander clients. This includes older women escaping domestic violence, veterans, culturally diverse seniors and anyone experiencing or at risk of homelessness across NSW. We tailor support to each person’s health, mobility and financial needs.

We work closely with clients to identify suitable long-term housing options, assist with applications and liaise with housing providers. Our team considers accessibility needs, affordability, cultural considerations and personal preferences. This ensures each person is matched with a home that supports safety, independence and wellbeing.

We assist with every practical step, including arranging removalists, sourcing furniture and essentials, connecting utilities and helping with rental bonds or funding schemes. Our goal is to ensure seniors move into their new home feeling safe, comfortable and supported from the very first day.

We provide continued case management, wellbeing checks, home care coordination and connections to medical, mental health and social supports. These services help seniors maintain their tenancy, improve their health and feel confident managing daily life in their new home.

Older Australians often face financial disadvantage, reduced retirement savings, rising living costs and limited access to affordable housing. Health decline, social isolation and domestic violence also contribute. These pressures make it difficult to maintain safe accommodation without early intervention and tailored support.

By providing rapid, personalised housing solutions and addressing the barriers that keep seniors in temporary accommodation, we shorten the time spent in motels or crisis settings. This improves wellbeing, reduces risk and lowers the demand on emergency housing systems and government resources.

Our service is holistic and person-led. We combine trauma-informed case management, housing expertise and aged care knowledge to create long-term outcomes. We don’t just secure housing. We ensure each client has the supports needed to remain stable, safe and independent over time.

Testimonials

Kind words from clients and their families and our trusted partners who felt supported, reassured and guided when they needed it most.
I am being able to live independently now, Thank you very much
R Cervilla
I want to say thank you as I am very grateful that I have home now.
Franc Crepinsek
Thank you, you did a really good job. I want you to provide more help to more people who need help.
R Reiss
Emma and the team are doing very noble work. Keep on doing such good work for the community.
J Hardy
I went to different government agencies for help but nothing changed, I got nothing. Now i’ve got a place to live only because of Elder Folks. I am trying my best to adapt to a new environment. It was very challenging at first but it is a blessing for me to get a home because of their help and support.
Beulah G
Now that I have a roof over my head, I no longer feel vulnerable or constantly anxious about being attacked or without a home. I feel truly lucky to have a home where I can finally sleep without fear. I’ve got some furniture, and I’m grateful for that. I’m deeply thankful for the help I’ve received and a place to call home.
T Howes
I've got such a beautiful place to live now, and i’ve made 3 friends here. I am never going to leave this place. Thank you so much.
V Greenlees
ACPS has been instrumental in supporting clients experiencing homelessness by delivering tailored, holistic housing solutions. Their strong case management, cultural sensitivity, and ability to engage vulnerable communities have led to outstanding outcomes. In a stretched system, ACPS fills critical gaps and remains an invaluable partner in housing services.
Homes NSW Housing Services Partnership
Since 2020, ACPS has been a trusted partner, consistently achieving positive outcomes for clients with complex needs. Their compassionate, tailored approach helps individuals reach goals that often feel out of reach.
Emma Catholic Healthcare
During a time of homelessness, ACPS provided me with genuine care, respect, and unwavering support. Thanks to their dedication—especially Emma’s—I now have safe, secure housing and a place to call home. I’m incredibly grateful for the life-changing help I received.
Nicholas Busby
Placing my father into aged care was an emotional and complex experience, especially with his physical needs and desire to stay mentally active. I had no idea where to start—but Mary made all the difference. She was kind, genuine, and incredibly supportive, helping us find the right place and guiding us through every step of the process. Even after Dad moved in, she continued to check in and offer support. While the journey wasn’t easy, Mary made it so much more manageable. I can’t recommend her highly enough.
P Simpson
When my parents needed to move from the family home to a suitable residential aged care accommodation we were stuck. We had no industry knowledge, no understanding of how to short list the most suitable place and we had to make a quick decision. Mary Baumann solved all that, she quickly profiled my parents needs and preferences and then made appointments to inspect the available accommodation. We were then able to quickly settle the arrangements and make the move. It was the best thing we ever did. We highly recommend the professional service offered by Mary Baumann.
George and Vivian Savvides
Mary's enormous experience and knowledge of the aged care world is greatly appreciated by her clients. But I believe what they truly value is her compassion, dedication and empathy. Mary understands what a stressful time it is, and works hard to take away this pressure from the families she helps. I frequently hear "thank God I met Mary!"
Shane Lawler Core Value Financial Services
I know Mary as an enthusiastic, honest and and highly respectful person who has a wealth of professional experience within the aged care industry. She never stops thriving to improve processes within the industry to make the challenges the elderly and their families are facing easier.
Johanna Klaus Designer
We’ve worked with Mary over the past 12 months and confidently refer clients to her for aged care placement support. Her service removes the stress from what is often a difficult process. Mary is experienced, professional, and genuinely caring—always focused on finding the most appropriate care solution for each client. Our clients are consistently impressed, and we look forward to continuing our partnership.
Anne Nokes
As soon as we met Mary we felt a load taken off our shoulders. At every stage the service was both professional and respectful and we felt that Mary had our Grandmother's best interest in mind during the whole process. Our most sincere thanks for helping us, it saved us time and made the transition go quite smoothly.
Zharine Lewis

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